1. Scope
This Refund Policy covers payments made directly to Shopsdz for a platform subscription (Starter, Pro, Business plans). It does not cover purchases made by end customers in an individual online shop hosted on the platform — each shop owner sets and publishes their own return and refund conditions for their own products, and the platform provides them with a dedicated returns management tool for that purpose.
2. General principle
A subscription is billed in advance for the period chosen (monthly or annual). Cancelling a subscription stops future billing but does not entitle you to a refund of the amount already paid for the current period: you keep access to the paid features until the end of that period, after which the subscription is not renewed. Shopsdz may nonetheless grant a refund at its discretion, or where required by law — see the exceptions below.
3. Refund process by payment method
How a refund is actually paid back depends on which payment provider processed the original transaction.
- Card payments (Paddle): for subscriptions paid by card, our payment provider Paddle.com acts as Merchant of Record and is the seller of record for the transaction. Any statutory withdrawal right you may have under the law of your country of residence is governed by Paddle's own buyer terms. An approved refund is issued back to the original card and may take a few business days to appear on your statement, depending on your bank.
- CIB/EDAHABIA and other local payment methods: for subscriptions paid via SofizPay, SATIM CIB WEB, or another Algeria-specific payment method, there is no automatic chargeback mechanism. An approved refund is processed manually by our team back to the original payment method or account used, once we have confirmed the payment.
4. Cases eligible for a refund
A refund may be granted in the following cases:
- Duplicate charge or a technical billing error attributable to us.
- The subscribed service was not delivered at all (e.g. account never activated after a confirmed payment, due to a fault on our side).
- A refund is required by a mandatory legal provision applicable to you.
- An exceptional refund granted at our discretion as a commercial gesture.
5. Cases not eligible for a refund
As a rule, no refund is granted in the following cases:
- Voluntary cancellation or non-use of the subscription during an already-billed period.
- Change of mind after the service has been made available to you.
- Suspension or termination of your account for breach of our Terms of Use (see Terms of Use).
- Amounts already consumed for a service actually rendered (e.g. a partial period already used).
6. How to request a refund
To request a refund, please follow these steps:
- Contact us using the account e-mail address linked to your subscription.
- Include the date of the transaction, the plan concerned, and the reason for your request.
- We will review your request and reply to let you know whether it is approved.
Send your request to contact@shops-dz.com or use our contact form — see the Contact section below.
7. Processing time
Once a refund request is approved, we process it within [processing time to be confirmed — e.g. 14 business days]. The time for the funds to actually appear on your account or statement afterward depends on your bank or payment provider and is outside our control.
8. Purchases made in a hosted shop
Shopsdz operates the platform but is not the seller of the products offered by the independent shops hosted on it. If you made a purchase as a customer of one of these shops, the applicable return and refund conditions are those published by that shop, generally accessible on its product or order pages.
The general contractual framework between the platform and shop owners is described in our Terms of Use .
9. Changes to this policy
Shopsdz may update this Refund Policy at any time, in particular to reflect a change in our payment providers or in applicable law. The version in force is the one published on this page, dated as indicated above.